Deliveries to New Zealand addresses are free of charge and we endeavour to make them within two working days (Monday to Friday) using our shipping partners.



Thank you for shopping with Cloud9rugs. If you are not 100% satisfied with your purchase, we will gladly exchange it or provide you with store credit. Return shipping is customers responsibility. Returns are ONLY accepted within 7 days of the shipped date. The item has to be provided in the same condition it was in when purchased i.e. Brand New. You may not return: sale items, or any items marked, stained, used or torn in any way. All merchandise must be returned unworn, unwashed, and with original tags attached. Once your return is processed, you will receive an email stating that you have store credit with us. Shipping and handling on returned merchandise is non-refundable (unless the product is damaged or the wrong item was shipped).

To return an eligible product either call us on: 0800 784 111 or email us to


Privacy Statement is committed to protecting your privacy and personal information when you deal with us.

Our privacy details how we comply with our obligations under the New Zealand Privacy Act. It covers all our dealings with customers and the public, apart from as a credit provider. Cloud9 also has a Credit Reporting Privacy Policy that relates to our commitments to protect privacy and data of our credit customers.

We ensure that your personal information will not be disclosed unless law requires it or to prevent or investigate suspected unlawful activity. Cloud9 does not sell or rent your personal information to third parties.



We work diligently to protect the security of your personal information, including credit card information.

If you choose a direct payment gateway to complete your purchase, We choose E-way payment gateway and ANZ bank. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard.