7 Days Free Trial

If at any time within 7 days after receipt of your Cloud9 Products you are not satisfied with your purchase for any reason, you may get a full refund of your product purchase price (T&C Applies).

How it works


unwrap and spread on the floor

It takes time to get to know our products for up to 7 days before you give your verdict.

don't like it? let us know

Contact us to organise a hassle-free return.

return the products

Simply bring it back or either send to us

we’ll refund every cent on products

Once we’ve received your return, we’ll give you a full refund on products. (T&C Applies).

Free shipping & Same day dispatch

Order before 11:00 am, we will dispatch your item in the same day.

Deliveries to New Zealand addresses are free of charge and we endeavour to make them within two working days (Monday to Friday) using our shipping partners.

*Free delivery excluding rural areas.